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Frequent Questions
  • Genaral questions

  • Can the Infinite One be taken on board airplanes?

    Yes, the Infinite One can legally and safely be taken on board airplanes.

  • Is my device compatible with Infinite One even though it's not listed in the compatibility list?

    The Infinite One should be compatible with most 5V or USB chargeable smart phones, tablets and portable devices (GPS, portable cameras, etc), since our battery is only able to provide a 5V output.

  • Where can I get Infinite One locally, is it available at any retail store?

    USA / UK customers can buy kinkoo products on amazon. Customers from other countries and territories only can buy on ikinkoo.com.

  • Do you offer international shipping?

    Yes, Kinkoo offers free international shipping(7 - 25 days delivery) to United States, Canada, Germany, France, United Kingdom, Italy, Spain, Russia, South Korea and Japan via DHL / Fedex / UPS / China Post / EMS.

  • Can my device charge from the Infinite One/Nova/Plus while the Power bank itself is charging?

    The Infinite One/Nova/Plus does not support “pass-through” or “daisy chain” charging at this time. We do not recommend charging your device from the Power bank while the Power bank itself is being charged from a power source, as this will severely stress the battery cells due to constant charging and discharging and will have a negative impact on the battery and the overall lifespan of the battery. At this time, we would advise all users to charge the Infinite One/Nova/Plus first, before using it to charge other devices.

  • Does Infinite One/Nova/Plus support the latest Apple devices?

    Yes, the Infinite One/Nova/Plus is actually compatible with the latest Apple devices iPhone 6S, 6, 5S, 5C,5, iPad 4, mini as well as the prior iterations and iPod Touch devices, excludes certain classic models. The Infinite One/Nova/Plus will charge your Apple device by using the original, white Apple cable that came with the Apple devices. NOTE: The Lightning cable and 30 pin Apple charge cables is a proprietary standard that only Apple manufacturers have the license to. Due to the licensing we are not able to produce or distribute these cables at the moment.

  • I done some test and not getting the full mAh out of my battery?

    Though the battery is rated at 8,000mAh or 10500mAh or 6000mAh it will not fully discharge all the stored powered in battery.
    Some power will be lost during charging in the form of resistance and heat.
    Some power will be lost while not in use, self discharge rate: percentage can range from 8% – 31% depending on condition/environment (number base on one month storage).
    If however the charge is substantial low then the battery may be defective please visit our troubleshoot section to determine issue/ contact our support for RMA.

  • Warranty and return questions

  • How long do I have to return an item?

    If, for whatever reason, you are dissatisfied with your purchase, you can return it to KINKOO within 30 calendar days of receipt of item(s).

  • What kind of warranty do I get on my KINKOO product?

    All KINKOO products carry 18 months limited warranty from date of purchase against defects in materials and workmanship after your registration.

  • How can I return or exchange my item?

    If you're dissatisfied with your purchase or there's something wrong with your item, please contact our customer service team to apply for the RMA number first. Once you get the number you can return your item to us.

  • Does Kinkoo offer repair on broken devices?

    We unfortunately do not offer any repair services, if your device is defective please contact us for a warranty replacement.
    Important Note: Item need to be with the warranty coverage to be eligible for replacement service. Please review our warranty terms and condition to verify if item is covered.

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18 Months
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