1. Kinkoo offers free international shipping(7 – 25 days delivery) for all orders.
2. We also offer expedite shipping (3 – 7 days delivery) via DHL / Fedex / UPS at additional charge. If you have any questions regarding shipping rate, you can get the estimate rate during your checkout, or you can contact us by email us at email@example.com.
Kinkoo Warranty Exchange, Replacement and Refund Policy
Kinkoo offers a limited 30 days money back guarantee.
Kinkoo and it’s sub brands offers a limited 1 ~ 2 years original manufacturer warranty from the date of purchase.
Kinkoo and it’s sub brands’ original manufacturer warranty covers all product(s) from malfunctions due to failure of parts or workmanship that is sold by ikinkoo.com and its authorized resellers.
Note: Some resellers will have their own warranty coverage and will need to be contacted first prior to claiming original manufacturer warranty with Kinkoo.
Warranty of item will be voided if:
– Product(s) in any way is tampered with which includes: disassembly, modification, etc…
– Product(s) is accidentally damaged which includes water damage, dropping of the product, incorrect use of product, lack of maintenance, etc…
– Product(s) fails outside of the warranty period.
Please review the product manual and Kinkoo FAQ section for proper product use and care to avoid warranty voiding.
Kinkoo and it’s sub brands’ original manufacturer warranty does not cover product(s) that are not sold by ikinkoo.com and its authorized resellers.
Return – Refunds
This option is only limited to the first 30 days from date of purchase. If, for any reason, you decide that Kinkoo and it’s sub brands’s product(s) is not for you, you can return it to us for a full refund of the product cost*.
*Note: Buyer will be responsible for return shipping fees. Original shipping will not be refunded.
Return – Replacements
This option is limited to 1~2 years from date of purchase. Kinkoo and it’s sub brands will replace any product(s) that malfunctioned due to failure of parts or workmanship.*
Product(s) returned will be tested to determine issue and defect, if:
– Item is NOT found defective and passes the stress test it will be returned accordingly.
– Item is defective and failed test it will be replaced accordingly.
Should the “cause” of the return be due to defective accessory/accessories, the particular defective accessory/ accessories will be replaced and returned with product(s)
It is imperative to visit our FAQ and troubleshoot sections to determine issue before requesting a RMA.
*Note: Buyer will be responsible for return shipping fees. Special exceptions will be limited to certain conditions and determined solely by Kinkoo.
International return for refund or replacement:
Kinkoo offers international support. We are still able to refund or replace the item (within warranty limits) which has malfunctions due to the failure of parts or workmanship that are sold by ikinkoo.com only.
Condition: We do not cover INTERNATIONAL returns and replacements shipping and handling fees. INTERNATIONAL buyers will be responsible for both return and replacement shipping charges. Item will need to be return in order for a refund or replacement to be processed.
Please do NOT ship any item back to us without contacting our Customer Support Team and receiving a RMA(Return Merchandise Authorization) number or your return item will not be processed.
– Items returned in this manner will be returned accordingly to return address.
– If return address is not provided, it will be held until claimed. If not claimed within 1 month, we will assume you have involuntarily given up the ownership of the item(s) and/or relinquish the right to Kinkoo for proper item disposal.
To avoid missing package or having your return unit deposed please contact Customer Support Team and obtain an authorization BEFORE returning any item(s).
We are not liable for any items returned and disposed due to any reason in failing to contact us after the first: initial, second : follow-up and third : final emails & calls sent during the 1 month hold time warning of the unauthorized return and request for your return shipping.
Discontinued Item Warranty:
Product(s) that have failed while under the warranty coverage, but not carried or replaceable will be exchanged for a similarly priced model. A partial refund can also be offer under special conditions*.
Note*: Kinkoo reserves all rights to determine what option is available and the eligible item to replace the discontinued model.